Refunds within 14 days

Users may request a refund within 14 calendar days of purchase if the digital purchase is unused.

A lepta package is considered unused if none of the purchased leptas have been spent.

Separately purchased digital access is considered unused if the corresponding paid materials or features have not actually been used.

For a subscription, refund requests are assessed taking into account:

• the time of purchase;
• actual use of the service;
• the conditions of the particular offer;
• mandatory consumer rights;
• the Merchant of Record’s rules.

This voluntary Pathwise policy does not restrict users’ mandatory rights in cases of:

• failure to provide access;
• erroneous duplicate charges;
• unauthorized payments;
• a material defect in the digital product;
• other circumstances where a refund is required by law.

Used or partially used purchases are not automatically rejected; circumstances are considered individually under applicable rules and law.

How to request a refund

Email billing@pathwise.me from the email address associated with the purchase.

Include:

• the order or transaction number;
• the purchase date;
• what was purchased;
• a brief description of the reason for your request.

Do not send:

• full bank card numbers;
• CVC codes;
• PINs;
• one-time codes;
• account passwords.

For orders through Dodo Payments, users may also contact support through the method identified on the receipt, in the customer portal or in Dodo Payments’ terms.

How refunds are processed

Approved refunds for Dodo Payments orders are processed through Dodo Payments to the original payment method, unless applicable terms provide otherwise.

Pathwise does not ask users to provide another bank card or require a separate refund fee.

The time it takes for funds to appear depends on the bank, card network and payment provider.

Pathwise therefore cannot guarantee an exact credit date.

Leptas or digital access covered by a refund may be revoked to the corresponding extent.

For orders where Dodo Payments is Merchant of Record, refunds are also governed by applicable Dodo Payments terms and mandatory buyer rights.

Cancelling a one-time purchase

Before confirming payment, users may leave checkout without completing a purchase.

A successfully paid one-time purchase has no automatic future charge.

One-time lepta packages and one-time digital access do not renew automatically.

Cancelling a subscription

Users with an active recurring subscription may cancel through the available account controls, the payment provider’s customer portal or support.

Subscriptions purchased through Dodo Payments are also subject to Dodo Payments’ cancellation terms and procedures.

Cancellation ends future automatic renewals in accordance with the cancellation confirmation.

Cancellation does not always mean that an amount already charged will be refunded.

Mandatory refund and consumer protection rights remain in effect.

Account deletion

Deleting a Pathwise account does not itself:

• constitute a refund request;
• necessarily cancel an active subscription with a payment provider;
• cancel an already-processed payment transaction.

It is preferable to cancel an active subscription or request a refund before deleting the account.

After deleting an account, users may still contact support with the order number.

Contact

Pathwise is operated by Bahrom Kalonov, an individual based in Tajikistan.

Email: billing@pathwise.me

Orders through Dodo Payments are also subject to the seller’s terms shown at checkout, including Dodo Buyer Terms.